Terms and Conditions for The Discount/Reward/Loyalty Points Program

1. Program Overview

Welcome to goodsugar's Discount/Reward/Loyalty Points Program ("the Program"). By participating in the Program, you agree to comply with these Terms of Use, which outline the rules and regulations governing the accumulation, redemption, and expiration of loyalty points.

2. Earning Loyalty Points

2.1. Participation: To earn loyalty points, you must be a registered member of goodsugar’s loyalty program.

2.2. Qualifying Transactions: Loyalty points are earned through qualifying transactions as determined by goodsugar. These transactions may include purchases, referrals, or other specified actions.

3. Expiry of Loyalty Points

3.1. General Expiry: All earned loyalty points will expire 12 months after the date of issuance, unless otherwise specified.

3.2. Notification: goodsugar will make reasonable efforts to notify you about upcoming point expirations via email or other communication methods.

3.3. Forfeiture: Expired loyalty points will be forfeited and removed from your account balance. goodsugar holds no responsibility for any loss resulting from the expiry or forfeiture of loyalty points.

4. Redeeming Loyalty Points

4.1. Redemption Options: Loyalty points can be redeemed for eligible rewards or discounts, subject to availability and the terms outlined by goodsugar.

4.2. Redemption Process: To redeem loyalty points, visit goodsugar's official retail store. Points cannot be redeemed via our website or through delivery services such as GrubHub and Seamless. Redemption options may change, and goodsugar reserves the right to modify or discontinue rewards at any time.

4.3. Using Loyalty Points: You may redeem your loyalty points at our location to pay for goodsugar items only. No cash refunds for loyalty points, no cash value.

5. Program Changes and Termination

5.1. Changes: goodsugar reserves the right to modify, suspend, or terminate the Loyalty Points Program, its terms, conditions, and reward offerings, with or without notice.

5.2. Glass Return Program: goodsugar incentivizes guests to return glass jars and lids with a $0.50 credit applied to your goodsugar account. This credit is for future purchases only and can be discontinued without notice. We reserve the right to refuse glass jar returns and lids for any reason.

5.3. Loyalty Points for Spending Money: The loyalty program offers approximately $7 to your account for every $100 spent. This loyalty credit expires 12 months from issuance and is subject to change or cancellation without notice.

6. Governing Law and Disputes

6.1. These Terms of Use shall be governed by and construed in accordance with the laws of New York, without regard to its conflicts of law principles.

6.2. Disputes Resolution: Any disputes arising from the Loyalty Points Program shall be exclusively resolved through arbitration, in accordance with the rules of the New York State Arbitration Board.

7. Contact Us

For inquiries regarding the Loyalty Points Program or these Terms of Use, please contact our customer support at 369@ilovegoodsugar.com or 5000@goodsugar.life.

By participating in the Loyalty Points Program, you acknowledge that you have read, understood, and agreed to these Terms of Use.