retail secret files: Management Roles and Responsibilities

There are four methods and types of physical media that can be used to train staff:

  1. Check lists (indicating tasks and responsibilities)
  2. Communication of philosophy pertaining to tasks, responsibilities, and work ethics
  3. Demonstration of proper methods and procedures 
  4. Signage and similar types of reminders in Operations areas

Store Manager Job Description 

Job Summary and Mission

Store Managers contribute to the success of goodsugar by leading team members in creating and supporting the mission and values of goodsugar for the benefit of both customers and team members. The Store Manager position is an entry level management role, and those who hold it are required to regularly and customarily exercise discretion in managing all aspects of store operations.

Primary Store Manager responsibilities will include the following:

  • Training personnel
  • Evaluating employee performance
  • Disciplining and discharging employees when necessary
  • Staffing and scheduling
  • Ensuring customer satisfaction and product quality
  • Managing their assigned store’s financial matters
  • Ensuring their store’s safety and security
  • Keeping their store clean
  • Solving various problems that may arise

All Store Managers must act in accordance with all policies of goodsugar and model such compliance in the presence of employees and customers.

Job Functions

Essential Store Manager job functions in specific categories include but are not limited to the following:


  • Setting team goals pertaining to customer service and sales performance
  • Acting in a responsible manner that promotes the culture, values, and mission of goodsugar
  • Maintaining consistent attendance and punctuality and setting an example for team members by doing so
  • Handling all store functions and events with consummate professionalism
  • Driving the implementation of company initiatives by developing action plans and instructing the store’s team to meet goals
  • Directing the team to ensure speedy service that meets and exceeds customer expectations
  • Delegating responsibilities and tasks to team members to ensure the smooth flow of store operations
  • Communicating clearly, concisely, and accurately in order to ensure effective store operations


Store Manager administrative responsibilities include the following: 

  • Ensuring adherence to applicable wage and hourly limit laws for non-exempt team members and minors 
  • Following all policies pertaining to administration that ensure operational excellence in their store
  • Scheduling employees
  • Handling cash and ensuring its proper safety and security
  • Managing inventory and ensuring proper operation and adherence to inventory systems
  • Monitoring staffing needs, store cleanliness, and merchandising standards
  • Organizing and executing store openings and closings

Team Member Development

Store Manager responsibilities pertaining to team member development include the following: 

  • Giving team members clear, specific, timely, and respectful instructions and feedback
  • Setting clear expectations for performance that will result in customer satisfaction and timely execution of duties
  • Providing coaching and direction to the team to inspire them to take decisive actions and achieve goals
  • Providing team members with access to developmental training programs
  • Developing and cultivating positive relationships with team members and peers
  • Maintaining a successful team environment by recognizing and reinforcing individual and team accomplishments

Store Manager Position Qualifications

A Store Manager is required to have the following experience, skills, and abilities:

  • At least one year of experience as a retail store supervisor or related experience in an equivalent role
  • Excellence in communicating clearly and concisely both orally and in writing
  • Able to manage store operations independently in a fast-paced environment
  • Able to manage resources to ensure that established service levels are achieved at all times
  • Strong organizational planning, problem-solving, and operational skills pertinent to functioning well in a team-based customer service environment 
  • Able to lead others well in coaching and mentoring roles
  • Sensitivity and adherence to policies regarding accessing, disseminating, and protecting confidential information
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